R.I.P. - but first, my email stopped working...
On my tombstone, I want it to say
'Here lies Gregory T. Awarski
if you are having a technical issue,
leave a message and he will return it... NEVER... HAHAHAHA.'
I'm tired of people with technical issue. Not because I want to be lazy, but usually because other people are. A lot of people I deal with, especially people who are calling for email issues, seem to think that hitting the send receive button over and over in whatever email program they're using constitutes troubleshooting. I swear I am not making this up. The average technical support call for me might sound something like this:
Me: So you're having problems with your email?
Client: Yeah, I can't download my mail.
Me: When did this problem start?
Client: Well, I first noticed it about 15 minutes ago.
Me: Do you receieve any error messages or warnings after this started?
Client: Something about connection cannot be something, and a whole bunch of numbers.
Me: What have you tried doing so far to check for what might be wrong?
Client: I just kept hitting send and receieve over and over, but there's been no change.
Me: Do you know if you can get to any websites using your browser?
Client: No, I just keep hitting send and receive, but there's been no change.
Me: Ok, I need you to open your web browser and we'll check to see what might be happening.
Client: But the problem is with my email.
Me: So you know you're getting websites?
Client: Well, no, but my problem isn't with websites, my problem is with my email... cause I just keep hitting send and receive, but there's been no change.
Me: Right, but I want to make sure your connection is working.
Client: {getting annoyed sounding} Fine.
Me: Ok, I'd like you to go to google.com
Client: But the problem is with my email.
Me: I know, but this is to determine if your connection itself has died.
Client: I'm not getting anything?
Me: You're getting an error page?
Client: Yes... page not found.
Me: Ok, then the problem is likely with your connection. You need to call your I.S.P. to get that sorted out.
Client: Ok, but what about getting my email working?
At this point, I'll stop so you don't have to deal with this any further. But you get the point. I'm going to have to commit homicide - really.
And contrary to popular opinion, I will not have a T-Line and a phone jack put into my coffin... when I'm dead, I am NOT doing any more technical support for people.
'Here lies Gregory T. Awarski
if you are having a technical issue,
leave a message and he will return it... NEVER... HAHAHAHA.'
I'm tired of people with technical issue. Not because I want to be lazy, but usually because other people are. A lot of people I deal with, especially people who are calling for email issues, seem to think that hitting the send receive button over and over in whatever email program they're using constitutes troubleshooting. I swear I am not making this up. The average technical support call for me might sound something like this:
Me: So you're having problems with your email?
Client: Yeah, I can't download my mail.
Me: When did this problem start?
Client: Well, I first noticed it about 15 minutes ago.
Me: Do you receieve any error messages or warnings after this started?
Client: Something about connection cannot be something, and a whole bunch of numbers.
Me: What have you tried doing so far to check for what might be wrong?
Client: I just kept hitting send and receieve over and over, but there's been no change.
Me: Do you know if you can get to any websites using your browser?
Client: No, I just keep hitting send and receive, but there's been no change.
Me: Ok, I need you to open your web browser and we'll check to see what might be happening.
Client: But the problem is with my email.
Me: So you know you're getting websites?
Client: Well, no, but my problem isn't with websites, my problem is with my email... cause I just keep hitting send and receive, but there's been no change.
Me: Right, but I want to make sure your connection is working.
Client: {getting annoyed sounding} Fine.
Me: Ok, I'd like you to go to google.com
Client: But the problem is with my email.
Me: I know, but this is to determine if your connection itself has died.
Client: I'm not getting anything?
Me: You're getting an error page?
Client: Yes... page not found.
Me: Ok, then the problem is likely with your connection. You need to call your I.S.P. to get that sorted out.
Client: Ok, but what about getting my email working?
At this point, I'll stop so you don't have to deal with this any further. But you get the point. I'm going to have to commit homicide - really.
And contrary to popular opinion, I will not have a T-Line and a phone jack put into my coffin... when I'm dead, I am NOT doing any more technical support for people.
